Customer Success Leader (Greater China)
Stripe · Singapore · 1340 Customer Success Management · listed September 3, 2026
The shape of it
Seniority
Mid level
Experience asked
3–5 years
Where
Not stated
Requirements listed
4
Length
435 words
In the posting’s own words
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Bytedance, Canva, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers covering the Greater China Region. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.
What it asks for · 4
- 12+ years of customer success management or account management or sales experience with 3-5 years of people management experience
- Ability to hire, train, and coach a high-performance Customer Success team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Demonstrated passion for Stripe’s mission
Also a plus
- Prior experience at a growth stage Internet/software company
- Payments experience
Tools and skills named
Go to market
- Customer success8×
- Account management2×
Words the posting leans on
- customer success8×
- experience5×
- management5×
- account4×
- greater china4×
- relationships4×
- success managers4×
- china region3×
- coach3×
- growth3×
- lead3×
- sales3×
- users3×
- account management2×
- build2×
- demonstrated2×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
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