Fraud Operations Manager
Stripe · US-Remote · 4896 Fraud Operations · listed September 8, 2026
The shape of it
Seniority
Manager
Experience asked
10+ years
Where
Remote
Requirements listed
4
Length
465 words
In the posting’s own words
As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short- and long-term initiatives to future-proof the organization, ensuring it is well equipped to scale and adapt to Stripe’s highly complex and evolving fraud landscape.
What it asks for · 4
- 10+ years of experience in fraud, risk, or management roles, including at least 2 years of directly leading and developing high-performing teams.
- Strong strategic-thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
- Excellent communication and stakeholder-management skills, with the ability to influence and collaborate across functions.
- Passion for delivering a user-centric experience while effectively managing risk.
Also a plus
- Expertise in fraud and risk management, including data analysis, root-cause analysis, and process improvement, as well as experience analyzing data and creating dashboards and visualizations.
- Strong proficiency in sourcing and analyzing data using SQL.
- Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
- Bachelor’s degree or higher in a relevant field; an advanced degree or certification is a plus.
What the job covers
- Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment.
- Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
- Set a strategic vision for the team and build the path to execute it in both the short and long term.
- Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
- Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation.
- Maintain oversight of operational vendor performance related to risk.
- Lead root-cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
- Define and manage core metrics, SLAs, and organizational performance.
- Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
- Ensure risk-management efforts do not compromise the user experience.
Tools and skills named
Operations & finance
- Process improvement2×
Product & design
- User experience2×
Ways of working
- Cross-functional
- Mentorship
Languages
- SQL
Security & compliance
- Risk management
Words the posting leans on
- risk8×
- fraud7×
- experience6×
- requirements4×
- identify3×
- organization3×
- performance3×
- analyzing data2×
- challenges2×
- collaborate2×
- complex2×
- degree2×
- develop2×
- fraud operations2×
- high-performing fraud2×
- influence2×
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