Training Program Manager
Stripe · Mexico City · 1512 Global Sales Enablement · listed September 3, 2026
The shape of it
Seniority
Manager
Experience asked
3+ years
Where
Not stated
Requirements listed
4
Length
569 words
In the posting’s own words
We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.
What it asks for · 4
- 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure
- Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Also a plus
- Experience leveraging learning management systems and/or other content delivery platforms
- An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
- The ability to distill complex information into clear, concise deliverables
- Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
- Strong written and verbal communication skills with experience giving presentations
What the job covers
- Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
- Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
- Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
- Design assessment methodologies aligned with leading accreditation frameworks and practices
- Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
- Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
- Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
- Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
- Harmonize our training efforts across our Stripe Delivery Centers
Tools and skills named
Operations & finance
- Program management
Ways of working
- Cross-functional
Words the posting leans on
- training16×
- experience7×
- operations7×
- learning6×
- programs5×
- requirements5×
- design4×
- product4×
- support4×
- content3×
- delivery3×
- ensure3×
- solutions3×
- users3×
- business2×
- curricula2×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
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