Solutions Architect, SMB

The shape of it

In the posting’s own words

As a member of the team, the Solutions Architect will build highly consultative trusted relationships with c-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. She/he will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe.

What it asks for · 11

• 2+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, customer success, professional services delivery) for a fin-tech/payment-tech / global software enterprise or 3+ years of total relevant experience (software development, enterprise sales/ architecture, business development etc.)
• Presenting and architecting solutions
• Deep understanding or background in writing code in at least 2 of Stripe’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.)
• Outstanding oral and written communication skills, presentation skills, and comfortable explaining complex concepts to both technical and non-technical audiences
• Able and willing to learn Stripe solutions (Payments, Billing, Connect, etc.)
• Ability to understand how a wide variety of technologies and systems interact with each other (ERP, CRM, Billing, Tax, Legacy)
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers.
• Strong collaboration skills to work seamlessly with the broader GTM team to support our users.
• Experience solving open ended business problems with a combination of technology and creative thinking
• Ability to travel per business needs

What the job covers

• Drive thought leadership and build executive relationships with key business and technical stakeholders including CIO, CTO, COO, CRO, CDO & Head of Payments. Strive to become their trusted advisor.
• Work to deeply understand the customer’s business objectives and apply Stripe’s payments, SaaS, Banking-as-a-Service and Link Network solutions to customer challenges
• Secure the technical win for Stripe’s products by delivering demos, responding to RFPs, evangelizing Stripe’s products, and collaborating internally on narratives that align with the customer’s goals.
• Emphasis on creating scalable processes (1:M customer engagements, Webinars, office hours etc), partnerships (with external and internal partners) and scaled assets (reusable videos/ templates, playbooks) in order to act as a force-multiplier in the sales process.
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods
• Collaborate with multiple internal stakeholders including go-to-market, product and marketing to deliver impactful EBC briefings for SMB accounts
• Act as the voice of the customer to inform our product team on insights, trends, and opportunities across our SMB accounts.
• Work closely with professional services and partners to accelerate activations and time to live
• Collaborate with partners to help Stripe scale and reach its Total Addressable Market
• Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally

Tools and skills named

Words the posting leans on

• business18×
• customer13×
• solutions13×
• experience7×
• technical7×
• architect6×
• payments6×
• product5×
• skills5×
• accounts4×
• architecture4×
• build4×
• decision makers4×
• drive4×
• executive4×
• partners4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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