Product Manager, Support Experience

Stripe · Dublin, Ireland · 4900 Support Eng & PM · listed August 21, 2026

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The shape of it

Seniority
Manager
Experience asked
7–12 years
Where
Hybrid
Requirements listed
6
Length
424 words

In the posting’s own words

The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.

What it asks for · 6

  • Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new.
  • 7–12+ years of industry product management experience (does not include internships or co-ops)
  • Deep user empathy and a high bar for user experience
  • Experience leading cross-team initiatives from ideation to execution
  • Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
  • Strong written and verbal communication skills

What the job covers

  • Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
  • Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful.
  • Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
  • Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
  • Redefine how we think about quality for agentic conversations.
  • Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent

Tools and skills named

Product & design
  • Product management3×
  • User experience3×
Frameworks
  • REST
Models & research
  • Evaluations

Words the posting leans on

  • experience7×
  • agent5×
  • problems5×
  • product5×
  • build4×
  • conversation4×
  • skills4×
  • user4×
  • conversational3×
  • technical3×
  • businesses2×
  • capabilities2×
  • create2×
  • customer problems2×
  • identify2×
  • loops2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 25, 2026 and last changed by Stripe on August 21, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.