Operations Associate - Managed Support (Includes Weekend Rotation)

Stripe · Mexico City · 4144 SDC - Managed Operations: Billing · listed August 26, 2026

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The shape of it

Seniority
Entry level
Where
On site
Requirements listed
10
Length
757 words

In the posting’s own words

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

What it asks for · 10

  • You have a user-first mindset and are energized by the challenge of solving difficult problems.
  • You have excellent communication skills, both written and verbal.
  • You excel in analytical thinking and problem solving.
  • You have prior experience in customer service or internal and external user-facing operations.
  • You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges.
  • You have a process-oriented mindset and the ability to get things done.
  • You enjoy working in an in-office environment with strong cross-team collaboration and support.
  • You are able to prioritize and enjoy working in a quick-moving environment.
  • You are humble and have a proven track record for working well across teams and with external partners.
  • You're willing to work a weekend shift pattern (either Sun-Thur (with Fri and Sat off) or Tue-Sat (with Sun and Mon off)). The SDC operates during daytime hours in 9-hour shifts (including 1-hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.

Also a plus

  • Prior experience or knowledge in user support
  • Prior experience in troubleshooting
  • Prior experience working on projects or process improvement initiatives

What the job covers

  • Troubleshoot and solve external user issues
  • Analyze our processes and instigate changes to help scale our operations and improve user experience
  • Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
  • Gain unique insights into how thousands of businesses on Stripe scale and operate
  • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
  • Be a part of building a brand new team and operational culture for Stripe
  • Partner with global operations specialists or business process owners to run a critical workflow

Tools and skills named

Operations & finance
  • Process improvement2×
  • Excel
Product & design
  • User experience

Words the posting leans on

  • experience8×
  • user8×
  • operations6×
  • support6×
  • building4×
  • external4×
  • prior experience4×
  • problems4×
  • processes4×
  • products4×
  • requirements4×
  • enjoy3×
  • global3×
  • internal3×
  • operates3×
  • operational3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 30, 2026 and last changed by Stripe on August 26, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.