Operations Manager, Stripe Delivery Centre
Stripe · Bengaluru · 4136 SDC - Specialized Support · listed July 10, 2026
The shape of it
Seniority
Manager
Experience asked
8+ years
Where
On site
Requirements listed
8
Length
569 words
In the posting’s own words
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.
What it asks for · 8
- At least 8+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
- Excellent written and verbal communication skills
- An ability to partner effectively with internal stakeholders
- Background of identifying and remediating quality gaps in team performance
- Passion for process improvement and innovation
- Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Also a plus
- Experience in building and scaling new teams from zero
- Strong operational background including experience with new process launches and service delivery in a high growth technology company
What the job covers
- Recruit, manage, coach, and develop a new team of in-office Operations Associates
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members’ performance
- Be data-driven in your analysis of performance, and in your decision making
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Tools and skills named
Operations & finance
- Process improvement2×
Ways of working
- Mentorship2×
Product & design
- User experience
Words the posting leans on
- experience6×
- operational6×
- operations6×
- user6×
- process5×
- delivery4×
- improvement4×
- performance4×
- requirements4×
- support4×
- building3×
- global3×
- goals3×
- members3×
- background2×
- center2×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
The posting, your resume, and the gaps between them. One click loads all three.