Technical Account Manager
Stripe · Mexico City · 4130 Technical Account Management, Support & Services - AMER · listed June 23, 2026
The shape of it
Seniority
Manager
Experience asked
5+ years
Where
On site
Requirements listed
9
Length
466 words
In the posting’s own words
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What it asks for · 9
- 5+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
Also a plus
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Experience with tools like Postman, xCode, Python, Webhooks, and ETL
- Experience in the payments industry
What the job covers
- Provide a gold standard experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Tools and skills named
Languages
- Python
- SQL
Data
- ETL
Go to market
- Account management
Operations & finance
- Project management
Ways of working
- Technical writing
Words the posting leans on
- user9×
- experience7×
- technical6×
- support5×
- complex4×
- requirements4×
- skills4×
- account3×
- largest3×
- management3×
- operations3×
- product3×
- provide3×
- relationships3×
- complex users2×
- conversations2×
Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.
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