Operations Associate - Product Support Operations (CDMX)

The shape of it

In the posting’s own words

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

What it asks for · 11

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbal
• You have business proficiency in written and spoken English
• You excel in analytical thinking and problem solving
• You might have prior experience in customer service or internal/external user facing operations
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Also a plus

• Prior experience or knowledge in user support
• Prior experience working on projects or process improvement initiatives
• Familiarity with SQL and ability to use template or premade SQL queries as part of investigations

What the job covers

• Troubleshoot and solve external user issues
• Communicate resolutions to end users in English
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Tools and skills named

Words the posting leans on

• user8×
• requirements4×
• support4×
• collaboration3×
• enjoy3×
• operates3×
• operations3×
• part3×
• prior experience3×
• problems3×
• products3×
• business2×
• businesses2×
• challenge2×
• culture2×
• english2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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