Consumer Operations Associate

Stripe · Mexico City · 4199 Consumer Operations - SDC · listed July 22, 2026

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The shape of it

Seniority
Entry level
Where
On site
Requirements listed
10
Length
513 words

In the posting’s own words

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

What it asks for · 10

  • You have a user-first mindset and are energized by the challenge of solving difficult problems
  • You have excellent communication skills, both written and verbal
  • You excel in critical thinking and problem solving
  • You have prior experience in customer service or internal and external user-facing operations
  • You enjoy learning about technical products and processes, you're an organized, self-starter with passion for finding solutions to our user’s challenges
  • You have a process-oriented mindset and the ability to get things done
  • You enjoy working in an in-office environment with strong cross-team collaboration and support
  • You prioritize well and enjoy working in a quick-moving environment
  • You are humble and have a proven track record for working well across teams and with external partners
  • You're willing to periodically work a weekend day for which you'll receive a weekday off. The SDC operates during daytime hours with shifts from the morning through early evening

Also a plus

  • Prior experience or knowledge in user support
  • Prior experience working on projects or process improvement initiatives

What the job covers

  • Troubleshoot and solve external user issues
  • Analyze our processes and instigate changes to help scale our operations and improve user experience
  • Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
  • Gain unique insights into how thousands of businesses on Stripe scale and operate
  • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
  • Be a part of building a brand-new team and operational culture for Stripe
  • Partner with global operations specialists or business process owners to run a critical workflow

Tools and skills named

Operations & finance
  • Excel
  • Process improvement
Product & design
  • User experience

Words the posting leans on

  • user5×
  • requirements4×
  • support4×
  • collaboration3×
  • enjoy3×
  • external3×
  • operates3×
  • operations3×
  • prior experience3×
  • problems3×
  • products3×
  • businesses2×
  • challenge2×
  • critical2×
  • culture2×
  • excellence2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 24, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.