Technical Account Manager - GCN

The shape of it

In the posting’s own words

Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What it asks for · 9

• Minimum 3 years of experience in enterprise-level client-facing work in the GCN region
• Fluent business level Chinese
• Strong product sense and a drive to solve difficult, user-related problems
• Strong written and verbal communication skills in English
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers
• Familiarity with SQL and the ability to build basic queries and modify more complex ones
• Strong technical troubleshooting skills and comfort interfacing with technical teams
• A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Also a plus

• An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes
• Experience in small-to-medium-scale project management
• Strong organizational skills and self-starting mindset
• Experience with tools like Postman, Xcode, Python, Webhooks, and ETL
• Experience in the payments industry

What the job covers

• Provide a Gold Standard Experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion
• Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
• Lead user-facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long-term solutions

Tools and skills named

Words the posting leans on

• experience6×
• technical6×
• user5×
• product4×
• requirements4×
• support4×
• complex3×
• customers3×
• provide3×
• relationships3×
• skills3×
• user-facing3×
• account2×
• build2×
• conversations2×
• cross-functionally2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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