Engineering Manager, AI Conversation Platform

Stripe · Toronto, Canada · 4145 Support Products - Eng · listed June 9, 2026

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The shape of it

Seniority
Manager
Experience asked
4+ years
Where
Not stated
Requirements listed
6
Length
393 words

In the posting’s own words

The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production.

What it asks for · 6

  • Have at least 4 years of experience managing ML teams
  • Experience working as a Machine Learning Engineer, Applied Scientist or equivalent Individual Contributor.
  • Lead by example in high-growth, high-impact, ambiguous environments
  • Have experience building & shipping ML systems.
  • Hold yourself and others to a high bar when working with production systems.
  • Thrive in a collaborative cross-functional environment

Also a plus

  • Experience in shipping LLM & RAG systems

What the job covers

  • Driving an ambitious vision for AI/ML that benefits our users
  • Setting the technical & process direction for the team based on business goals
  • Brainstorm and coordinate product integrations with partner teams
  • Proposing new ideas and building prototypes
  • Be an integral part of a larger ML community internally & externally
  • Hire & develop a world-class team to deliver high-quality ML systems.
  • Coach engineers to help them grow in their careers and maintain a high bar

Tools and skills named

Models & research
  • Machine learning9×
  • LLM2×
  • Fine-tuning
Ways of working
  • Cross-functional

Words the posting leans on

  • experience5×
  • systems5×
  • users4×
  • conversation platform3×
  • models3×
  • production3×
  • shipping3×
  • bar2×
  • build2×
  • building2×
  • develop2×
  • engineer2×
  • engineering2×
  • example2×
  • ideas2×
  • integrations2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched August 24, 2026 and last changed by Stripe on August 18, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.