Marketing Operations Manager

The shape of it

In the posting’s own words

As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible.

What it asks for · 8

• 10+ years relevant work experience in Marketing Operations
• 5+ years of experience in leading teams
• 6+ years of hands-on experience in Marketo (or similar) with a deep understanding of campaign architecture
• Experience leading, mentoring, managing, and developing a team of Marketing Operations Campaign Producers responsible for delivering high-quality work
• Experience building strong cross-functional partnerships with Marketing and internal technical support teams
• Experience leading end-to-end execution of projects and programs that have significantly improved operations and delivered quantifiable business impact
• Strong written and verbal communication skills with a precise talent for articulating challenges, generating insights, and translating them into actionable recommendations
• Solid analytical skills and a strong understanding of technical concepts

Also a plus

• A startup mentality with a bias to action and the ability to flex in a fast-paced environment
• Experience and desire for contributing to developing business infrastructure and aggressively scaling a high-growth business
• Experience at highly dynamic, high-growth tech companies
• Great service mentality and track record of building positive relationships with peers
• The ability to thrive on a high level of autonomy, responsibility, and ambiguity

What the job covers

• Recruit, lead, develop, and coach a high-performing team of Marketing Operations Associates and Campaign Producers
• Partner with global counterparts in EMEA and AMER, necessitating flexible scheduling for cross-regional alignment on email marketing success, best practices, process, workflows, policies, execution, and enablement
• Project manage marketing campaign production across the globe, including managing handoffs
• Support Marketo workflows, performance marketing operations, and event analysis
• Ensure reportability of core operations cycles
• Optimize Marketing Operations processes

Tools and skills named

Words the posting leans on

• experience12×
• marketing operations7×
• campaign5×
• support5×
• users5×
• business4×
• lead4×
• requirements4×
• delivering3×
• experience leading3×
• building2×
• campaign producers2×
• develop2×
• developing2×
• execution2×
• global2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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