Fraud Operations Team Lead

Stripe · Mexico City · 4378 SDC - Fraud Operations · listed March 31, 2026

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The shape of it

Seniority

Senior

Experience asked

6+ years

Where

Not stated

Requirements listed

Length

597 words

In the posting’s own words

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

What it asks for · 9

6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations
Proven experience coaching and leading operations teams with a track record of managing and improving performance
Experience mentoring others and delivering constructive, growth-oriented feedback
Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting
Demonstrated subject matter expertise in Risk Operations
Ability to work cross-functionally to deliver results and build strong partnerships
Exemplary planning, prioritization, and time management skills
Excellent written and verbal communication skills
Fluency in both English and Spanish

Also a plus

Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools
Experience managing risk events and identifying at-risk scenarios within operational systems
Experience leading or contributing to cross-departmental or transformational initiatives
Familiarity with operational tools such as Jira and incident management workflows

What the job covers

Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities
Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels
Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews
Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission
Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements
Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership
Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums
Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture
Advocate for meaningful product and process improvements that deliver lasting operational impact
Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making

Tools and skills named

Ways of working

Mentorship2×
Cross-functional
Jira

Go to market

Partnerships

Words the posting leans on

operations10×
operational6×
risk6×
experience5×
fraud4×
initiatives4×
requirements4×
complex3×
deliver3×
excellence3×
lead3×
leading3×
managing3×
performance3×
support3×
build2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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