Revenue Operations Lead

The shape of it

In the posting’s own words

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

What it asks for · 19

• Gainsight Certification - Level 1-2 ( preferred ) or Planhat, ChurnZero, Vitally or Totango (with Catalyst).
• Data model: Matrix Data Architecture, MDA objects, Data Designer, Rules Engine
• Health scorecards, playbooks, CTAs, and Success Plans — designed and configured from scratch
• Journey Orchestrator programs, surveys, and email templates
• Reports and dashboards built for CS leadership and exec consumption
• Salesforce ↔ Gainsight integration and data sync management
• 5+ years in revenue operations, sales operations, business systems, or a closely related function, including meaningful ownership of GTM systems.
• Deep hands-on Salesforce expertise (Certified admin not required but preferred): strong working knowledge of Salesforce data, building dashboards, reports, workflows, analyses, and operational insights
• Adjacent GTM tooling: CS platforms, CPQ, engagement, BI
• Builder, not just maintainer: you've designed and implemented these systems, not inherited and kept them running
• Strong analytical judgment: you can define the right metric, build the analysis, and defend the conclusion to a skeptical audience
• A demonstrated ability to move between deep analytics and high-trust, hands-on partnership with Sales stakeholders in a consultative capacity
• Experience translating complex data, queries, and system behavior into concise business recommendations and executive-ready presentations
• A track record of leading cross-functional programs to completion without formal authority

5 more in the original.

What the job covers

• Assist the RevOps team in defining the systems roadmap. Help define priorities, make build/buy/defer tradeoffs, and align stakeholders on sequencing
• Assist in complex, cross-functional programs (system migrations, integrations, automation initiatives) from scoping through adoption and measurement
• Build and maintain the dashboards, reporting, and analytics that measure customer satisfaction, account health, tool adoption, and utilization across the revenue organization
• Develop account-level reporting that shows how tools and workflows are actually being used, where adoption is strong or weak, and what actions would improve effectiveness
• Package complex usage and performance data into decision-ready insights, and translate that analysis into practical recommendations, enablement, and operating guidance for Sales, CS, and GTM leadership
• Assist in technical ownership of core GTM tooling, including Gainsight, designing scalable architecture, data models, and workflows rather than administering someone else's design
• Define and enforce data quality standards, and own the reporting layer GTM leadership uses to make decisions
• Create presentation-ready narratives that explain queries, reports, dashboards, and recommended actions to both technical and non-technical audiences
• Partner with Sales, CS, Finance, and Product leadership as a business advisor. Translating ambiguous business problems into system and process solutions
• Establish operational standards for issue intake, triage, and system reliability, and reduce recurring failure modes at the root rather than case by case
• Identify opportunities leadership hasn't yet surfaced, build the case for them, and drive them to resolution

Tools and skills named

Words the posting leans on

• systems16×
• data12×
• gtm9×
• business7×
• culture7×
• leadership7×
• revenue6×
• sales6×
• assist5×
• build5×
• mental5×
• operational5×
• reporting5×
• solutions5×
• adoption4×
• dashboards4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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