Workplace Experience Specialist - NYC

The shape of it

In the posting’s own words

This is an in-office position, where you are expected to be in the office 5 days a week, from 9:00am - 5:00pm, with 2 days a month remote.

What it asks for · 2

• 2-3+ years of experience in office management.
• NYC-based, with the expectation that you’re in the office every day — this role is on-site and hands-on by design, including moving boxes, resetting furniture, and being on your feet. Ability to lift 25 pounds if needed.

What the job covers

• Serve as the on-site presence and cultural ambassador for the NYC office every day, welcoming employees, guests, candidates, and visiting teammates.
• Own the daily operations of the space — lunch, kitchen, supply stocking, incoming/outgoing mail and deliveries, and visitor management — acting as the first point of contact for office questions and requests, resolving what you can and escalating what needs a broader fix.
• Keep the office beautiful, organized, and aligned with Mercury’s aesthetic.
• Shape a distinct in-office culture by listening to employee feedback and thoughtfully balancing individual requests with team needs, resources, and the overall workplace experience.
• Own monthly office events from concept through execution, building a program of gatherings that reflects Mercury’s culture and draws the local team in.
• Manage relationships with onsite vendors (cleaning, catering, snacks, plants, building maintenance) and track facilities and building requests to resolution, operating within your office budget.
• Set up desks, meeting rooms, and AV for new hires, guests, and visiting teams, and own the basics of office access and safety (badges, visitor sign-in, emergency procedures).
• Support the planning and execution of onsites and company events hosted in the NYC space, as well as broader employee experience initiatives — from All Hands and virtual events to merch production and cultural programs.
• Identify and lead improvements to office spaces, systems, and services to meet the evolving needs of a growing team.
• Communicate office updates, event invitations, and reminders clearly to the local team.

Tools and skills named

Words the posting leans on

• office16×
• experience7×
• people6×
• space6×
• events5×
• culture4×
• makes4×
• nyc4×
• broader3×
• building3×
• cultural3×
• daily3×
• design3×
• feel3×
• onsites3×
• requests3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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