Technical Escalations Engineer 2 (Alerting) - EMEA

The shape of it

In the posting’s own words

As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence.

What it asks for · 4

• Experienced in debugging alert misfires, delayed or missing notifications, noisy monitors, and complex alerting logic involving scopes, groups, and recovery thresholds.
• Comfortable interpreting how data aggregation, gaps, or late points affect alert evaluation and incident response.
• Confident navigating APIs, tagging strategies, downtime configurations, and best practices for scalable alerting.
• Passionate about helping customers reduce alert fatigue while increasing visibility into meaningful signals.

Also a plus

• Familiar with Datadog’s alerting system, from monitor types (metric, composite, anomaly, logs, SLO, etc.) to thresholds, evaluation windows, and notification rules.

What the job covers

• Become the global expert on Alerting & Monitoring within the Technical Solutions team, supporting TSEs and customers in building reliable, actionable monitors.
• Own investigations into alert-related escalations, identifying root causes across metric behavior, configuration edge cases, and backend evaluation logic.
• Collaborate with Product and Engineering to flag inconsistent monitor behavior, propose enhancements, and ensure alignment with user expectations.
• Develop scalable diagnostics, reusable response strategies, and field-ready resources to shorten time to resolution.
• Lead enablement efforts, from async training to live office hours, ensuring that Solutions teams worldwide understand Datadog’s alerting system.

Tools and skills named

Words the posting leans on

• technical10×
• customers7×
• alerting5×
• engineering5×
• product5×
• monitor4×
• solutions4×
• alert3×
• evaluation3×
• alerting system2×
• behavior2×
• challenge2×
• collaborate2×
• complex2×
• configuration2×
• directly2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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