Manager, Customer Success - Boston

The shape of it

In the posting’s own words

As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.

What it asks for · 5

• Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
• 3+ years of experience leading a high-performing team of Customer Success Managers
• A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
• Familiar with the B2B tech or subscription-based software space
• Comfortable in a fast-paced, scaling environment

What the job covers

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Tools and skills named

Words the posting leans on

• customer8×
• customer success4×
• experience3×
• relationships3×
• space3×
• value3×
• collaboration builds2×
• create work-life2×
• creativity2×
• csms2×
• datadogs2×
• drive2×
• fits2×
• hybrid workplace2×
• office culture2×
• operate hybrid2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

More open at Datadog

• AI Research Engineer - Datadog AI Research (DAIR)Paris, France
• AI Research Scientist - Datadog AI Research (DAIR)New York, New York, USA; Pittsburgh, Pennsylvania, USA
• AI Research Scientist - Datadog AI Research (DAIR)Paris, France
• Area Vice President, Sales EngineeringBoston, Massachusetts, USA; Denver, Colorado, USA; New York, New York, USA; San Francisco, California, USA
• Commercial Account ExecutiveBangalore, India
• Commercial Account ExecutiveSydney, Australia