Senior Accounts Receivable Analyst

The shape of it

In the posting’s own words

We are seeking a highly skilled and experienced Senior Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for managing a book of business and addressing internal and external concerns via email and Zendesk. Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes.

What it asks for · 7

• Bachelor's degree in accounting or equivalent required
• 5+ years of full cycle Accounts Receivable / Billing Operations experience
• Proficiency in Microsoft Excel required
• Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
• Attention to detail and high level of accuracy
• Excellent communication skills, both written and verbal; position is highly visible in the company
• Experience in Salesforce, NetSuite and Tableau a plus

What the job covers

• Manage the accounts receivable collections process for assigned book of business
• Analyze customer payment patterns and aging reports to identify trends and potential issues
• Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
• Manage incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections
• Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
• Help customers understand their bills, which vary with usage and plan type
• Assist with external audit, compliance and special projects as necessary
• Provide guidance and mentorship to junior members of the accounts receivable team.

Degree language

• Bachelor's degree in accounting or equivalent required

Tools and skills named

Words the posting leans on

• accounts receivable6×
• billing4×
• customer4×
• internal3×
• revenue3×
• skills3×
• analyst2×
• assist2×
• attention detail2×
• book business2×
• collections2×
• concerns2×
• customer success2×
• disputes2×
• experience2×
• external2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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