Technical Escalations Engineer 2 (RUM) - APJ

Datadog · Seoul, South Korea; Sydney, Australia; Tokyo, Japan · Support Engineering · listed August 20, 2026

Tailor your resume for this role →the original posting ↗

The shape of it

Seniority
Not stated
Where
Hybrid
Requirements listed
0
Length
981 words

In the posting’s own words

As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level.

What the job covers

  • Develop deep technical expertise and continuously learn as the product evolves.
  • Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
  • Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
  • Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.
  • Become a trusted resource on Real User Monitoring, handling escalations, guiding troubleshooting, and driving resolutions.
  • Lead investigations into session-related issues, telemetry gaps, SDK behavior inconsistencies, or performance metrics anomalies.
  • Partner with Product and Engineering to escalate issues, validate improvements, and influence the roadmap based on real-world use cases.
  • Contribute to internal tooling, playbooks, and enablement resources that scale RUM knowledge across the Solutions team.
  • Grow your expertise in platform-specific behavior (e.g., JS frameworks, native mobile SDKs) while keeping a strong focus on holistic end-user experience.
  • A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations.
  • A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility.
  • An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.

Tools and skills named

Cloud & infra
  • Datadog5×
  • Observability3×
Product & design
  • User experience2×
  • Roadmap
Ways of working
  • Jira
  • Mentorship
Languages
  • JavaScript
Security & compliance
  • Security

Words the posting leans on

  • technical14×
  • customer9×
  • engineering8×
  • product7×
  • expertise5×
  • platform5×
  • solutions5×
  • behavior4×
  • challenge4×
  • escalation4×
  • excellence4×
  • experience4×
  • issues4×
  • mobile4×
  • performance4×
  • sdk4×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

The posting, your resume, and the gaps between them. One click loads all three.

Tailor your resume for this role →apply on Datadog’s board ↗

More open at Datadog

every open role at Datadog →

How this page was made

An automated read of a public job posting, fetched August 25, 2026 and last changed by Datadog on August 24, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.