Technical Escalations Engineer 2 (Revenue and Cost Management) - APJ

Datadog · Seoul, South Korea; Sydney, Australia; Tokyo, Japan · Support Engineering · listed July 31, 2026

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The shape of it

Seniority

Not stated

Where

Hybrid

Requirements listed

Length

1,018 words

In the posting’s own words

As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level.

What it asks for · 8

Curious and detail-oriented when it comes to how usage is measured, attributed, and billed across products — including usage limits, overages, metering discrepancies, plan entitlements, and customer contract constraints.
Passionate about helping customers optimize their cloud footprint, with a strong grasp of cloud cost drivers, usage attribution, and spend analysis.
Familiar with cloud billing models (AWS, Azure, GCP) — usage types, tags, accounts/projects — and how that data is exposed via APIs and billing exports.
Comfortable digging into data retention, high-cardinality signals, metric volume, log ingestion, and overage prevention, and able to translate telemetry volume into cost impact.
Familiar with APIs, product usage metrics, tagging strategies, and the nuances of account-level configurations and multi-org setups.
Experienced working across technical and business boundaries — equally comfortable with backend telemetry pipelines and customer-facing impact and urgency.
Analytical and precise, able to communicate usage and cost impact clearly to both technical and non-technical stakeholders.
Comfortable working with ambiguity, data anomalies, and edge cases, and committed to finding root causes that drive customer trust.

Also a plus

Computer Science or Engineering majors
Experienced in using Zendesk, Jira, Confluence, or similar softwares.
Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus.

What the job covers

Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datadog product lines.
Lead escalations involving unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, or limits enforcement (e.g., quotas, plans, exclusions, overages).
Partner closely with Product, Engineering, and Finance to escalate bugs, align on expected behavior, improve usage visibility, and drive transparency and fairness in billing and usage tracking.
Build internal guides, tooling, diagnostics, and playbooks — plus customer-facing content — that help teams confidently handle billing- and revenue-related questions and forecast, reduce, and monitor observability costs.
Enable the global Solutions team by running training sessions and building scalable resources that empower others to support usage, billing, and cost-related conversations effectively.
Act as a voice of the customer, surfacing feedback and patterns to help shape the roadmap for usage visibility, billing transparency, and cost management.

Tools and skills named

Cloud & infra

Datadog7×
Observability3×
AWS
Azure
GCP

Ways of working

Jira
Mentorship

Product & design

Roadmap

Security & compliance

Security

Words the posting leans on

usage14×
technical12×
customer10×
product8×
billing7×
cost6×
engineering6×
impact5×
cloud4×
data4×
solutions4×
comfortable3×
metering3×
observability3×
overages3×
passionate3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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