Director, Technical Account Management

The shape of it

In the posting’s own words

This is a senior leadership role where you will set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelize the TPS offering at scale, and grow services revenue across the region.

What it asks for · 7

• 8+ years leading Professional Services, TAM, or Sales Engineering teams, with demonstrated success scaling an organization from fewer than 25 to 50+ headcount.
• Experience managing managers: you hire and develop first-line leaders and have a track record of building leadership depth within your orgs.
• Commercially minded, with direct experience selling or co-selling services and a history of growing services revenue; you position TAM as a value driver, not a cost center.
• Technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with practitioners and C-level executives alike.
• A strategic operator who pairs vision with execution: you set direction, build the systems to support it, and develop your team's ability to operate independently.
• 3–5+ years earlier in your career as a TAM, Solutions Architect, or equivalent client-facing technical IC, giving you firsthand credibility with your team.
• Willing and able to travel up to 50% of the time across the EMEA region.

Also a plus

• Experience redesigning organizational structures mid-growth: building new team shapes or specializations as a business scales.
• Track record evangelizing cloud adoption, observability, or security to C-level and board-level stakeholders across EMEA.
• Hands-on experience with Datadog or other leading cloud monitoring and observability platforms.
• Multilingual or deep experience navigating multi-cultural teams across EMEA markets.

What the job covers

• Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth.
• Lead a team of managers and senior TAM ICs across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery.
• Own the commercial strategy for the TPS program, partnering with Sales to position, price, and sell TAM services as a core part of the Datadog value proposition.
• Define and execute regional OKRs aligned with global TPS goals, driving accountability through your leadership team each quarter.
• Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale their own teams.
• Serve as executive sponsor for strategic EMEA accounts, engaging at the C-suite level to reinforce value, resolve escalations, and identify expansion opportunities.
• Partner with global TPS, Product, Sales Engineering, CS, and Enablement to standardize and evolve the TAM offering, customizing for regional needs where warranted.
• Establish operational rigor: clear metrics, health scorecards, capacity planning, and forecasting to give full visibility into team performance and customer outcomes.
• Drive talent development programs such as performance reviews & career growth plans, focusing on building future leaders within the organization and motivating, growing, & retaining top talent.

Tools and skills named

Words the posting leans on

• tam10×
• emea8×
• technical7×
• services6×
• value6×
• building5×
• experience5×
• scale5×
• tps5×
• leadership4×
• organization4×
• sales4×
• accounts3×
• build3×
• cloud3×
• customer3×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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