Learning & Education Specialist

Anthropic · San Francisco, CA | New York City, NY · Product Management, Support, & Operations · listed November 5, 2026

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The shape of it

Seniority
Mid level
Experience asked
4+ years
Where
Hybrid
Requirements listed
3
Length
1,012 words

In the posting’s own words

The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities. This includes maintaining and evolving our existing onboarding program for new team members, program managing continuing education initiatives (such as "booster" trainings on complex topics or areas needing reinforcement), and partnering on enablement around product releases. You'll also work closely with the broader Product Support team on our internal knowledge management strategy, ensuring our team has the expertise to handle any question that comes their way.

What it asks for · 3

  • Have 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
  • Possess strong communication skills with the ability to distill complex technical concepts into engaging learning experiences
  • Experience with support or customer-facing teams specifically

Also a plus

  • Background in instructional design or adult learning principles
  • Experience scaling or evolving onboarding or L&D programs as a team grows
  • Experience with support or customer-facing teams specifically

What the job covers

  • Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as our products and team evolve and adapting the program based on new-hire feedback and outcomes
  • Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness
  • Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features
  • Co-own our internal knowledge management strategy, ensuring our team can efficiently access and contribute to shared expertise
  • Build feedback loops to understand where the team needs additional support or training

Tools and skills named

Operations & finance
  • Excel
  • Program management
Ways of working
  • Cross-functional

Words the posting leans on

  • support12×
  • program10×
  • product9×
  • experience5×
  • learning5×
  • education4×
  • product support4×
  • training4×
  • enablement3×
  • evolving3×
  • expertise3×
  • function3×
  • members3×
  • support operations3×
  • build2×
  • complex2×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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How this page was made

An automated read of a public job posting, fetched November 5, 2026 and last changed by Anthropic on November 5, 2026. Every list above is pulled from the posting’s own sentences — nothing rewritten, nothing added, no judgment about the role or the company. Counts and seniority are read off the text by rule, so they can be wrong where the posting is unusual. The original is the only thing that binds. Openings close without warning; check the source before spending an evening on it.