Head of Enablement Experience & Innovation

The shape of it

In the posting’s own words

Most sales enablement still runs on courses, content libraries, and one-size-fits-all programs. You will start instead from what Claude makes possible: understanding what sellers need, designing experiences around their role, tenure, and live deals, and bringing the right guidance into the tools where they already work. This is a rare chance to define what enablement looks like when it is built on the product we sell.

What it asks for · 7

• Deep, hands-on expertise using AI to design and deliver enablement or learning at scale, such as personalized learning, AI coaching, or guidance in daily workflows
• Background in user experience design, product management, or workflow design, applied to enablement, learning, or sales tools
• Have led the design and launch of a product or learning experience at scale, and can show how adoption and results changed
• Have worked directly with senior sales leaders and frontline managers to secure sponsorship for change, including holding a position constructively when they disagreed
• Have tested and improved programs with sellers and sales leaders before scaling them
• Have defined and tracked adoption and impact measures that go beyond completion and satisfaction scores
• Have run programs across multiple geographies, segments, or roles

Also a plus

• Experience building and leading a team of senior enablement professionals, and comfort delivering hands-on until you have one
• A clear, experience-based view of why learning programs often fail to change how sellers work
• Prior experience in a sales or customer-facing role
• Experience at an AI company or an enterprise technology company during a period of rapid sales team scaling
• Hands-on experience building with Claude or similar AI tools to personalize learning or improve how people find knowledge
• Clear written and spoken communication with executive audiences
• Experience selecting and running learning platforms and enablement tools

What the job covers

• Set the vision and roadmap for a Claude-first approach to enablement, deciding what to build, what to retire, and how enablement is designed and delivered
• Use Claude to tailor learning to each seller's role, tenure, and live deals
• Design workflows that bring guidance to sellers in the tools they already use, at the moment they need it
• Lead the learning platform, enablement tools, playbooks, and content hub, using Claude to keep knowledge accurate, current, and easy to find
• Run enablement like a product: lead discovery with sellers and sales leaders, work with engineering and design, and test on live deals before scaling
• Track adoption and the impact on ramp time, win rate, and attainment, and act on what the data shows
• Partner with Sales Leadership, Revenue Operations, Product, Marketing, and the wider Sales Enablement team so that programs, systems, and workflows feel like one experience
• Run fast experiments with new Claude capabilities, scale what works, and set clear standards for responsible AI use and data governance in enablement

Tools and skills named

Words the posting leans on

• enablement26×
• experience20×
• learning18×
• sales18×
• design14×
• sellers12×
• tools11×
• product10×
• claude9×
• programs9×
• workflows9×
• run7×
• scale7×
• adoption6×
• clear6×
• hands-on6×

Counted from the posting after the mission statement and the legal notices are set aside. The ones near the top are the ones a screener is looking for.

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